Help and support.
Speak to our UK team by phone, WhatsApp or email, seven days a week, or check the common questions below.
Common questions
Quick answers for motorists and motor dealers.
Can you tax my vehicle without a V5C logbook?
We can help you arrange vehicle tax without your V5C logbook. Enter your registration to get started, and we'll let you know which details are needed for your vehicle.
How long does it take?
We aim to process orders within 30 minutes during opening hours. Some applications may take longer if we need extra information. Please wait for your tax confirmation before treating the order as complete.
Can I pay for 6 months, 12 months or monthly?
Choose from the options available for your vehicle during checkout, including 6 months, 12 months or monthly Direct Debit. You'll see the relevant costs before you pay.
What does your service fee cover?
Our fee covers arranging your vehicle tax and is separate from the vehicle tax itself. For monthly Direct Debit, you pay us for the setup service and DVLA collects the vehicle tax separately from your bank account. Your checkout shows what you're paying.
How will I know my vehicle is taxed?
We'll email you a completion confirmation with your tax receipt once the tax has been arranged. Keep this for your records. Your initial order acknowledgement or payment receipt alone does not confirm that the vehicle is taxed.
Why does GOV.UK still show my vehicle as untaxed?
The public tax checker can take up to 48 hours to update after an application is approved. If you've received your tax confirmation, keep the receipt. Contact us if the details look wrong or you're unsure whether your order is complete.